JVZoo may place a reserve or hold on a JVZooPay account to help protect customers, affiliates, vendors, payment processors, and the overall JVZoo network.
A reserve is not a fee. It is an amount temporarily held from available commissions or sales proceeds to help cover potential refunds, dispute alerts, disputes, complaints, product delivery issues, or other risk-related activity.
JVZoo’s goal is to get money into the hands of our users as quickly as possible while also protecting the network.
Standard Reserve for New Accounts
For new accounts, JVZoo’s system defaults to a 25% rolling reserve for six (6) months.
This means up to 25% of eligible funds may be held and released on a rolling basis as the account builds history on the platform.
The reserve amount may automatically update over time based on continued account activity, sales volume, refund activity, dispute activity, and overall performance on JVZoo.
What Is a Rolling Reserve?
A rolling reserve means funds are held temporarily and then released over time.
For example, if your account has a six-month rolling reserve, the reserved portion of funds from a sale may become eligible for release six months after that sale, assuming there are no additional risk issues or account concerns.
As additional sales are made, the reserve amount may change because it is calculated on a rolling basis.
Why JVZoo Uses Reserves or Holds
Reserves or holds may be applied to accounts with limited JVZoo history or accounts that create increased risk for the platform.
This may include, but is not limited to:
Limited or no JVZoo account history
High refund rates
High dispute alert rates
High dispute rates
Increased customer complaints
Lack of response to customer support issues
Product delivery issues
Products that create customer confusion
Spam concerns
Illegal activity concerns
Violations of JVZoo’s Terms, Agreements, or policies
Affiliate mismanagement, including allowing affiliates to promote products using deepfakes, false advertising, misleading claims, or other prohibited tactics
Sudden drops in volume that may impact account risk
Other activity JVZoo determines may create risk to customers, affiliates, vendors, processors, or the JVZoo network
Can a Reserve or Hold Be Lowered or Removed?
Yes, users may request a reserve review.
Users with other JVZoo accounts that have substantial history may contact support and provide the account information for both the older account and the newer account they would like reviewed.
New users who have proof of strong sales history, high volume on other platforms, or CPA-only affiliate activity may also contact support and request a reserve review.
Supporting documentation may include:
Account history on JVZoo
Sales history on other platforms
Refund rate history
Dispute or chargeback history
Proof of consistent volume
CPA affiliate history
Other documentation showing low-risk account activity
JVZoo will review the information provided and determine whether the reserve may be lowered or removed.
All reserve decisions are made solely by JVZoo at its discretion.
Can a Reserve or Hold Be Increased?
Yes.
Reserves or holds may be increased, lowered, removed, or reapplied at any time based on account activity and risk.
Reasons a reserve or hold may be increased include, but are not limited to:
Increased dispute alerts
Increased disputes or chargebacks
Increased refunds
Increased consumer complaints
Lack of vendor support or customer response
Product delivery problems
Misleading sales practices
Affiliate mismanagement
Use of deepfakes, false claims, false advertising, or prohibited promotion methods by affiliates
Sudden drops in sales volume
Account reviews, investigations, or policy concerns
Other risk factors identified by JVZoo
Where Can I See My Reserve or Hold?
If a reserve or hold applies to your account, it will be visible inside your JVZooPay account.
The timer next to a transaction may show when funds would normally become available based on your JVZooPay level. However, if your account has a reserve or hold, a portion of those funds may remain held until they become eligible for release.
What Happens If I Stop Making Sales?
If no additional sales are made, reserved funds are generally released as the rolling reserve period expires for each sale, assuming there are no unresolved refunds, disputes, complaints, investigations, or other account concerns.
For a six-month rolling reserve, this means the reserved portion tied to each sale may become eligible for release six months after the date of that sale.
How to Request a Reserve Review
To request a reserve review, please contact JVZoo Support and include any supporting documentation that may help us evaluate your account history and risk profile.
If you have another JVZoo account with strong history, include both account details in your support request.
If you are new to JVZoo but have strong history on another platform, include documentation showing sales volume, refund history, dispute history, or CPA affiliate performance.
JVZoo will review the information provided and determine whether any adjustment can be made.
For more details, please review Section 9 of JVZoo’s Affiliate Agreement.