The Affiliate Reports page provides a detailed overview of your affiliate traffic, sales, earnings, refunds, and disputes. You can use this report to review your overall affiliate performance or filter the results to analyze specific products, funnels, or vendors.
At the top of the Affiliate Reports page, you can choose the date range you want to review.
You can also filter the report by:
Use one or more filters to narrow the report to the information you want to review.
To remove the selected filters, click Clear.
The summary section displays key statistics for the selected date range and filters.
| Visitors | \nThe total number of unique individuals who viewed the product or offer | \n
| Customers | \nThe number of unique visitors who made a purchase | \n
| Total Sales | \nTotal number of units sold | \n
| Net Sales Amount | \nTotal product sales value after subtracting refunds and disputes | \n
| Conversion – Click to Sale | \nThe percentage of visitors (click) who completed a purchase | \n
| Order Form Views | \nThe total number of unique order form views. Tracked from July 4, 2026. | \n
| Order Form Conversion | \nThe percentage of order form viewers who completed a purchase | \n
| Gross Earnings | \nThe commission from all sales, before refunds and disputes are removed. | \n
| EPV | \nThe average gross commission earned for each individual visitor. | \n
| AOV | \nThe average order value per customer. | \n
| Refund Total | \nThe total number of units that were refunded | \n
| Refund % | \nThe percentage of units sold that were refunded | \n
| Refund Amt % | \nThe percentage of your total affiliate commissions lost due to refunded sales. | \n
| Refund Amt $ | \nThe total affiliate commissions lost due to refunded sales. | \n
| Dispute Total | \nThe total number of transactions that resulted in a dispute | \n
| Dispute % | \nThe percentage of units sold that resulted in a dispute | \n
| Dispute Amount | \nThe total commission from transactions that resulted in a dispute | \n
| Dispute Alert Total | \nThe total number of transactions that received a dispute alert | \n
| Dispute Alert % | \nThe percentage of units sold that received a dispute alert | \n
| Dispute Alert Amount | \nThe total commission from transactions that received a dispute alert | \n
| Net Earnings | \nThe commission from all sales, after refunds and disputes are removed. | \n
Below the summary statistics, the Affiliate Reports page provides a detailed breakdown of your affiliate activity by vendor, product, and funnel.
The report includes:
This breakdown can help you compare the performance of individual products, funnels, and vendors.
Columns that display a sorting arrow can be used to change the order of the report.
Click a column heading to sort the results using that field. For example, you can sort the report to identify products with the most sales, highest net sales amounts, or strongest click-to-sale conversion rates.
If your report contains more results than can be displayed on one page, use the page numbers at the bottom of the report to view additional results.
You can also use the Show Rows option to adjust the number of results displayed at one time.
Use the export icon near the date selector to export your Affiliate Report when you need to review or work with the report data outside of the Affiliate Reports page.
Affiliate Reports provide several metrics that can help you evaluate the performance of your affiliate promotions.
You can compare:
Looking at these metrics together can help you better understand which products, funnels, and promotions are generating results from your affiliate traffic.
"},{"id":54418299937563,"url":"https://jvzoo.zendesk.com/api/v2/help_center/en-us/articles/54418299937563.json","html_url":"https://support.jvzoo.com/hc/en-us/articles/54418299937563-Apply-a-Coupon-Code-to-a-JVZoo-Payment-Link","author_id":48912231458843,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":200975338,"created_at":"2026-08-14T14:30:03Z","updated_at":"2026-08-14T14:32:07Z","name":"Apply a Coupon Code to a JVZoo Payment Link","title":"Apply a Coupon Code to a JVZoo Payment Link","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-14T14:30:30Z","user_segment_id":null,"permission_group_id":89534,"content_tag_ids":["01M00AS7QZK2M2Q2WNN0SHJM7V","01M00ASPN884GPT5H0C4FCB8Z0","01M00ASY6M6EZV17EPS7V580JV","01M00AT7ECXBC9Z50R676W7AQ0","01M00ATGRRN0A1N2ZMATZNVN42","01M00ATTPEKAD02C63292KHDG7"],"label_names":["sellers","payments","Products","Coupons"],"body":"Sellers can add a coupon code to a JVZoo payment link so that the discount is automatically applied when a customer purchases through that link.
Add the following parameter to the end of your JVZoo payment link:
?coupon=CouponName
Replace CouponName with the exact name of the coupon you created.
Example:
If your coupon name is SAVE20, your payment link should look like:
https://www.jvzoo.com/buy/PRODUCTID?coupon=SAVE20
When a customer clicks the link, the coupon will be automatically applied to the purchase.
"},{"id":54418315446043,"url":"https://jvzoo.zendesk.com/api/v2/help_center/en-us/articles/54418315446043.json","html_url":"https://support.jvzoo.com/hc/en-us/articles/54418315446043-Apply-a-Coupon-Code-to-a-JVZoo-Payment-Link","author_id":48912231458843,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":4407318779547,"created_at":"2026-08-14T14:30:01Z","updated_at":"2026-08-14T14:31:50Z","name":"Apply a Coupon Code to a JVZoo Payment Link","title":"Apply a Coupon Code to a JVZoo Payment Link","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-14T14:30:30Z","user_segment_id":null,"permission_group_id":89534,"content_tag_ids":["01M00AS7QZK2M2Q2WNN0SHJM7V","01M00ASPN884GPT5H0C4FCB8Z0","01M00ASY6M6EZV17EPS7V580JV","01M00AT7ECXBC9Z50R676W7AQ0","01M00ATGRRN0A1N2ZMATZNVN42","01M00ATTPEKAD02C63292KHDG7"],"label_names":["sellers","payments","Products","Coupons"],"body":"Note: Make sure the coupon name in the URL exactly matches the coupon you created in your JVZoo account.
Sellers can add a coupon code to a JVZoo payment link so that the discount is automatically applied when a customer purchases through that link.
Add the following parameter to the end of your JVZoo payment link:
?coupon=CouponName
Replace CouponName with the exact name of the coupon you created.
Example:
If your coupon name is SAVE20, your payment link should look like:
https://www.jvzoo.com/buy/PRODUCTID?coupon=SAVE20
When a customer clicks the link, the coupon will be automatically applied to the purchase.
"},{"id":54274653700379,"url":"https://jvzoo.zendesk.com/api/v2/help_center/en-us/articles/54274653700379.json","html_url":"https://support.jvzoo.com/hc/en-us/articles/54274653700379-Prohibited-Use-of-Rented-Shared-or-Third-Party-Payment-Processing-Accounts","author_id":1000965758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":4407318779547,"created_at":"2026-08-11T17:09:06Z","updated_at":"2026-08-11T17:09:37Z","name":"Prohibited Use of Rented, Shared, or Third-Party Payment Processing Accounts","title":"Prohibited Use of Rented, Shared, or Third-Party Payment Processing Accounts","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-11T17:09:37Z","user_segment_id":null,"permission_group_id":89534,"content_tag_ids":[],"label_names":["paypal","Stripe","refunds","seller","payment processor","JVZooPay","disputes","chargebacks","payment processing","shared payment account","borrowed payment account","processor account sharing","payment processing violation","processor suspension","account suspension","account termination","negative balance","rented payment account","third-party payment account","payment account rules"],"body":"Note: Make sure the coupon name in the URL exactly matches the coupon you created in your JVZoo account.
JVZoo strictly prohibits users from renting, borrowing, sharing, providing, or using another individual’s or company’s Stripe, PayPal, or other payment processing account for transactions conducted through or in connection with JVZoo.
This includes both:
Using payment processing accounts in this manner may violate the terms and policies of the applicable payment processor and also violates JVZoo’s User Agreements.
These arrangements create significant risk for customers, affiliates, processors, account holders, and JVZoo.
When these arrangements fail, the consequences commonly include:
JVZoo will not assume responsibility for resolving the consequences of a prohibited payment processing arrangement entered into by a JVZoo user.
Effective immediately, users who violate JVZoo’s User Agreements by renting, providing, sharing, borrowing, or using another party’s payment processing account may be subject to:
Enforcement may extend beyond the specific JVZoo account where the prohibited activity occurred.
If KYC verification, ownership information, payment information, or other account records confirm common ownership or control, JVZoo may suspend or terminate other JVZoo accounts associated with the party renting or providing the processing account and the party using it.
Users should understand that JVZoo prohibits participation on either side of these arrangements.
Do not rent or provide your Stripe, PayPal, or other payment processing account to another JVZoo user.
Do not use another individual’s or company’s Stripe, PayPal, or payment processing account to conduct your JVZoo business.
Users are responsible for maintaining compliant payment processing arrangements and ensuring they are able to fulfill their obligations to customers, including issuing refunds when required.
JVZoo offers payment processing services that eligible users may apply for.
Users who need payment processing should utilize legitimate processing options available to them rather than attempting to circumvent processor requirements through rented, borrowed, shared, or third-party accounts.
This notice constitutes JVZoo’s last and final warning regarding this practice. Continued violations will result in enforcement action.
"},{"id":54232460775835,"url":"https://jvzoo.zendesk.com/api/v2/help_center/en-us/articles/54232460775835.json","html_url":"https://support.jvzoo.com/hc/en-us/articles/54232460775835-Product-of-the-Day-What-It-Is-and-How-We-Choose","author_id":1000965758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":200930747,"created_at":"2026-08-10T20:06:39Z","updated_at":"2026-08-12T14:27:06Z","name":"Product of the Day: What It Is and How We Choose","title":"Product of the Day: What It Is and How We Choose","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-12T14:26:59Z","user_segment_id":null,"permission_group_id":89534,"content_tag_ids":[],"label_names":["featured products","product of the day","POTD","product promotion","featured product","seller eligibility","launch promotion","POTD eligibility","POTD selection","OTD requirements","POTD approval"],"body":"Product of the Day is our way of putting a spotlight on one launch a day that we think has earned it. It gets promoted across our channels, it gets in front of affiliates who are looking for their next promo, and it carries some weight in this space because we don’t hand it out lightly.
It’s free and there’s no fee or queue to join. The only thing you have to do is tick the eligibility option in the product editor so we know you want to be considered.
Two reasons.
The first is that our affiliates need somewhere reliable to look when they’re deciding what to promote. If POTD went to whoever asked loudest, it would be worthless to them inside a month. Keeping the bar high is what makes the badge mean anything.
The second is customer volume. Every new buyer coming into the ecosystem is someone who might buy from you next time, or from another vendor, or from the affiliate who introduced them. More customers in circulation is good for everyone on the platform, and POTD is one of the levers we have to push that number up.
POTD isn’t automatic. You have to tick the eligibility option inside the product editor when you’re setting your product up. If it isn’t selected, your product won’t come round to the team at all, no matter how well it’s performing.
It takes two seconds and it costs nothing. It just means we’re only reviewing vendors who actually want the spotlight.
We start here. Your account should be in good standing with no negative balances sitting on it.
We’re also looking at whether you’re supporting what you’ve already sold. Buyers getting answers, refunds being handled, affiliates being paid on time. If our team is chasing you every week to get those things done, that’s going to show up when your name comes round.
None of this is a permanent black mark. Vendors clear up a balance or tighten their support and they’re back in the running for the next launch.
Previous launches tell us a lot. High refund rates are the main thing we’re watching, because refunds cost affiliates their commission and they cost buyers their trust. A product with solid retention says more about you than any sales page can.
Our compliance team does a great job of checking sales pages before they ever go live. What we find, though, is that some product owners make changes to their page after that review has been done and approved.
The kind of thing we mean:
JVZoo spot checks products constantly and checks every top selling product daily. On top of that, our POTD team does its own additional review before we put the JVZoo POTD stamp of approval on anything. If the page has changed since it was signed off, that’s what will surface it.
None of this is us asking for a flat page. Urgency works and social proof works, and we’ve got no problem with either. The rule is simply that the page people are buying from has to match the page that was approved. Real deadline, real testimonial, real limit.
There’s a practical upside to getting this right. Pages built on claims that don’t hold up bring refunds and chargebacks with them, and that hurts your affiliates and your own account standing long before it ever affects your POTD chances.
Our support staff deal with a lot of vendors, and the way you’ve spoken to them in the past is part of the picture. Nobody expects you to be delighted when something goes wrong. We do expect the conversation to stay civil.
Once all of the above checks out, we get into stats.
Affiliate spread. We want to see a good number of affiliates making sales rather than one or two partners doing all the lifting. Broad promotion tells us the offer converts for different lists, not just one.
The whole funnel, not just the bundle. Most buyers are cookied early because of pre-mailing, so bundle sales on their own don’t tell us much about how the offer really performs. We look at the full picture.
Front end volume. This is the big one for us. POTD is about getting customers into circulation, so the lower ticket part of your funnel carries the most weight. A funnel bringing in a high number of buyers at the front is exactly what we want to promote.
Clean tracking. We know the tricks. Skipping the sales page, sending traffic straight to cart, anything that props up an EPC or conversion rate that isn’t real. We can see it in the data and it works against you rather than for you. Genuine numbers, even if they’re lower, will always do better here.
POTD is chosen by a separate team who work through it on their own. Nobody in JVZoo management has any input, which means messaging us about it has no effect on the outcome. That’s deliberate. It’s the only way affiliates can trust the badge, and it’s the only way you can trust that the vendor who got it yesterday didn’t get it because they know someone.
It isn’t a judgement on you and it isn’t a door closing. The first thing to check is whether the eligibility option was actually selected in the product editor, because that’s the most common reason a product never reaches the team at all.
Beyond that, plenty of vendors who missed out on their first launch picked it up on their second or third once their numbers and account history caught up. Everything we look at is listed above, so you can see exactly where to put your effort.
One last thing worth saying plainly. Sending messages to JVZoo team members, executives or owners where you threaten them, call them names, or otherwise try to bully your way onto the POTD list guarantees exactly one thing. You will not make the list.
This article is the complete answer. Any messages asking why a product didn’t get POTD, when it’s getting POTD, or how to get POTD will be answered with a link back to this page.
"},{"id":54084127035163,"url":"https://jvzoo.zendesk.com/api/v2/help_center/en-us/articles/54084127035163.json","html_url":"https://support.jvzoo.com/hc/en-us/articles/54084127035163-Paid-Assistance-for-User-Caused-Configuration-and-Setup-Issues","author_id":1000965758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"section_id":203134067,"created_at":"2026-08-06T20:47:16Z","updated_at":"2026-08-17T13:04:09Z","name":"Paid Assistance for User-Caused Configuration and Setup Issues","title":"Paid Assistance for User-Caused Configuration and Setup Issues","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T20:49:36Z","user_segment_id":null,"permission_group_id":89534,"content_tag_ids":[],"label_names":["configuration error","fund reallocation","manual correction","user error","technical setup","account configuration","development assistance","paid assistance","setup error","incorrect payouts","testing setup"],"body":"JVZoo provides standard support to help users understand and properly use the platform. However, some issues require additional work because they result from an incorrect configuration, an untested setup, or a business issue outside of JVZoo.
When resolving an issue requires JVZoo to perform manual corrections, move funds, provide operational accommodations, or assign development resources, additional fees may apply.
A user-caused issue is a problem that results from a user's setup, configuration, actions, or failure to properly test their setup rather than an error with the JVZoo platform.
Examples may include:
Issues caused directly by a JVZoo platform error, system outage, incorrect system calculation, or other JVZoo-side issue are not considered user-caused issues and will be handled through our standard support procedures.
Our Support Team can provide guidance to help identify and correct configuration or setup issues.
Standard support may include:
Standard support generally does not include manual corrections, custom development, financial adjustments, or other work that requires JVZoo to perform tasks outside of its normal support procedures.
If resolving a user-caused issue requires work outside of JVZoo's standard support procedures, JVZoo may determine that paid assistance can be offered.
The type of assistance available, applicable fees, and scope of work will be determined after JVZoo reviews the issue.
Paid assistance is not available for every situation. All requests are subject to review and approval, and JVZoo may decline a request for non-standard assistance.
If JVZoo determines that paid assistance is available:
If additional work is identified outside of the approved scope, it may require additional review, approval, and payment.
Payment for assistance does not guarantee that JVZoo can provide additional work beyond the scope that was originally approved.
Users are responsible for reviewing and testing their configurations before sending live traffic or processing transactions.
Before launching, you should verify:
Testing your setup before launch can help prevent incorrect payouts, funnel problems, and other issues that may require additional assistance to resolve.
If you believe you have encountered a JVZoo platform issue or need help determining whether an issue is related to your configuration, contact JVZoo Support.
Our team will review the issue and provide guidance on the appropriate next steps. If the issue requires assistance outside of standard support, we will let you know whether paid assistance is available.
"},{"id":54033465708315,"url":"https://jvzoo.zendesk.com/api/v2/help_center/en-us/articles/54033465708315.json","html_url":"https://support.jvzoo.com/hc/en-us/articles/54033465708315-How-to-Handle-Refund-Requests-Without-Creating-Preventable-Chargebacks","author_id":1000965758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":200974818,"created_at":"2026-08-05T20:48:04Z","updated_at":"2026-08-06T01:14:55Z","name":"How to Handle Refund Requests Without Creating Preventable Chargebacks","title":"How to Handle Refund Requests Without Creating Preventable Chargebacks","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-05T20:50:08Z","user_segment_id":null,"permission_group_id":89534,"content_tag_ids":[],"label_names":["refund policy","refund request","refund process","customer support","dispute prevention","refund requests","process a refund","issue a refund","refund guarantee","money-back guarantee","refund eligibility","chargeback prevention","vendor refunds","support best practices","retention offers","no questions asked refund","no questions asked guarantee","refund terms","reduce chargebacks","reduce disputes","refund handling","FTC refund guidance"],"body":"Applies to: JVZoo vendors and vendor support teams
Purpose: To help vendors resolve eligible refund requests promptly, protect customer trust, and reduce avoidable disputes and chargebacks.
| \nKey principle: When a customer clearly qualifies for the refund you advertised and still wants it after a reasonable support attempt, process the refund. Delaying it can turn a routine refund into a chargeback.\n |
Many chargebacks do not begin with fraud. They begin with a customer who contacted support first, requested a refund within the advertised guarantee period, and lost confidence that the refund would be honored.
Once the customer contacts their card issuer, the vendor has less control over the outcome. The business may still lose the sale, but now it can also face a chargeback fee, administrative work, a higher dispute ratio, and damage to its processing history.
Verify the purchase and confirm that the request falls within the refund terms shown on the sales page.
Review the customer’s reason for requesting the refund, when useful, to determine whether a simple support solution could resolve the issue.
Offer one reasonable solution if it genuinely addresses the customer’s problem. This may include showing them a feature they missed, correcting a misunderstanding, or directing them to the product they intended to purchase.
If the customer declines the solution and still qualifies for the advertised refund, process the refund without adding more obstacles.
After the refund is processed, request optional feedback that may help improve the product, onboarding, documentation, or sales messaging.
A “No Questions Asked” guarantee should work as advertised. You may ask the customer for feedback, but answering should remain optional and should not delay the refund.
A useful approach is to process the refund first, then ask:
“Would you mind telling us what we could have done better?”
This keeps the guarantee intact while still giving the vendor an opportunity to learn from the customer’s experience.
There is nothing wrong with making one relevant retention offer when it may genuinely solve the customer’s problem. The offer should be brief, useful, and easy to decline.
Once the customer declines and confirms that they still want the refund, end the retention effort and process the request. A guarantee should not depend on how many times a customer is willing to ask.
The refund guarantee is part of the offer the customer relied on when deciding to purchase. Support teams should follow the terms exactly as they were presented before the sale.
| Sales-page promise | \nSupport response should be | \n
| 30-Day Money-Back Guarantee | \nHonor eligible requests received within the stated 30-day period. | \n
| No Questions Asked Refund | \nDo not require an explanation before processing the refund. | \n
| Guarantee with stated conditions | \nApply only the conditions that were clearly disclosed before purchase. | \n
The Federal Trade Commission generally expects advertising claims to be truthful and not misleading. If a guarantee has conditions, exclusions, or limitations, they should be clearly disclosed before the purchase, not introduced afterward. This article is operational guidance and not legal advice.
Processors evaluate risk using factors such as disputes, chargeback ratios, fraud, and overall portfolio performance. A refund reduces current revenue, but a preventable chargeback can affect processing costs, reserve requirements, and the vendor’s ability to maintain a stable processing relationship.
In practical terms, spending several days trying to save a small sale can create a larger financial and operational problem when the customer disputes the charge anyway.
☐ Was the refund request submitted within the advertised guarantee period?
☐ Are there any conditions that were clearly disclosed before the sale?
☐ Have we offered no more than one reasonable solution to the customer’s actual problem?
☐ Has the customer clearly said they still want the refund?
☐ Are we asking for information that is genuinely required, or simply delaying the request?
☐ Does our response match the guarantee shown on the sales page?
Help customers when support can genuinely solve the problem. When an eligible customer still wants the refund, honor the guarantee promptly. The objective is not to become better at fighting refunds that were already promised. It is to prevent those refunds from becoming disputes.
"},{"id":53490527751707,"url":"https://jvzoo.zendesk.com/api/v2/help_center/en-us/articles/53490527751707.json","html_url":"https://support.jvzoo.com/hc/en-us/articles/53490527751707-Creating-a-Sales-Funnel","author_id":48912231458843,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":202100458,"created_at":"2026-07-24T15:55:00Z","updated_at":"2026-08-14T13:46:05Z","name":"Creating a Sales Funnel","title":"Creating a Sales Funnel","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-14T13:46:05Z","user_segment_id":null,"permission_group_id":89534,"content_tag_ids":["01KYAD9TB55BMN7E660A0Q3CSE","01KYADAEVWTJFK2X234JM0HXJ3","01KYADAMQSSHEANMKFDF243RG9","01KYADAZST3VPAFCJP55D8B120","01KYADB9KQSXNM5WXYWMT33578"],"label_names":["sellers","getting started","funnels","Products"],"body":"The Funnel Builder allows you to visually create the journey your customers take after purchasing your products. You can connect your Front End products to Upsells and Downsells, making it easy to build everything from a simple two-product funnel to a complex multi-step sales journey.
\nOnce your funnel has been configured, JVZoo will generate the Buy Buttons and No Thanks links required for your sales pages.
\nBefore you begin, make sure you have already created the products you want to include in your funnel.
\nFrom the main menu, navigate to Sellers → Manage Funnels, then click Add Funnel.
\nYou’ll be asked to configure a few basic settings before opening the Funnel Builder.
\nThis is the internal name used to identify the funnel inside your JVZoo account.
\nThe Display Name is shown to affiliates when viewing your funnel.
\nChoose the date and time your funnel should become active.
\n\nNote: Funnel statistics begin tracking from the Release Date you select.
Select the product customers will purchase first. This becomes the starting point for your customer journey.
\nDepending on your requirements, you may also wish to configure the following options:
\nPrevents the funnel and its products from appearing in the Find Products section for affiliates.
\nAllows customers to purchase Upsells using a single click without re-entering their payment information.
\nPasses supported URL parameters between your sales pages and checkout pages.
\nEnsures the affiliate credited with the original sale continues to receive credit throughout the entire funnel.
\nOnce you’ve finished configuring these settings, click Next Step: Funnel Builder.
\nWhen the Funnel Builder opens, your selected Front End Product has already been added.
\nProducts are grouped together based on their Sales Page URL, making it easier to visualize your customer journey.
\nEach product can have:
\nYou can zoom in and out by holding CTRL while using your mouse wheel, and use the middle mouse button to pan around larger funnels.
\nIf your funnel has more than one entry product, click Add Product to add another Front End product.
\nProducts added using the Add Product button become additional entry points within your funnel.
\nTo connect products together after a purchase or decline, use the Upsell and Downsell paths inside the Funnel Builder.
\nTo add an Upsell, click the + beside the Upsell path on a product and select the next product customers should see after purchasing.
\nA green connection line will appear showing the purchase path.
\nIf you would like to present an alternative offer when a customer declines an Upsell, click the + beside the Downsell path and select the product you would like to display instead.
\nYou can continue connecting products together to create your complete customer journey.
\nAs you build your funnel, the Customer Journey section at the bottom of the page updates automatically.
\nThe Customer Journey provides an easy-to-read list showing:
\nYou can also click any product in the Funnel Builder to display the journey starting from that product only. This makes it much easier to verify larger funnels before sending traffic.
\nOnce you’ve finished building your funnel, you’ll need to place the generated Buy Buttons onto your sales pages.
\nClick Buy Buttons beneath any product to open the Buy Button generator.
\nFrom here you can:
\n\nNote: Your Front End product does not require a No Thanks link.
Your sales funnel is now configured.
\nBefore sending traffic to your funnel, perform a complete test purchase to ensure customers follow the expected journey through your Front End products, Upsells, and Downsells.
\nJVZoo integrates directly with Mailvio, allowing you to automatically add customers to your Mailvio account whenever they purchase one of your products. You can organize customers into Groups, apply Tags, and create Segments for more targeted email marketing.
\nThis guide will walk you through connecting your Mailvio account and configuring a product to send customers directly to Mailvio after purchase.
\nScroll through the list of available integrations and select Mailvio.
\nIf you don’t already have a Mailvio account, you can create one here:
\n\nBefore connecting your account, you’ll need your Mailvio API Key.
\nhttps://mail.mailvio.com/cp/company/apikeys
\nEnsure the API key is:
\nYour Mailvio account is now connected to JVZoo.
\nOnce your Mailvio account has been connected, you can configure individual products to automatically send customers to Mailvio.
\nFrom the Autoresponder dropdown list, select Mailvio.
\nIf you would like JVZoo to send your customer’s name to Mailvio, you must first create a custom field in Mailvio named:
\nCUSTOMERNAME
For instructions on creating custom fields, please refer to the Mailvio Knowledge Base:
\nhttps://support.mailvio.com/portal/en/kb/articles/custom-fields
\nEvery contact added by JVZoo must belong to a Mailvio Group.
\nYou can either:
\nTo create a new Group:
\nMy Offer Frontend
Tags help organize contacts based on the products they purchase.
\nYou can either:
\nTo create new Tags:
\nExample:
\nJVZoo, Frontend\n\n
Press Enter to create the tags.
\nWhenever a customer purchases this product, these tags will automatically be applied to their contact record.
\nSegments make it easy to filter subscribers based on Groups and Tags.
\nFor example, you might create:
\nThis allows you to quickly send targeted email campaigns to customers who meet specific criteria.
\nFor example, you could send an email only to customers who purchased your frontend product but did not purchase your upsell.
\nA Segment is simply a rule that combines:
\nOnce configured, click Save.
\nYour Mailvio integration is now complete.
\nWhenever a customer purchases your product, JVZoo will automatically add them to your selected Mailvio Group, apply any configured Tags, and include them in any matching Segments, making it easy to automate your email marketing and follow-up campaigns.
\nIf you need to access a product you purchased through JVZoo, you can quickly retrieve your order using the Find My Order page. You can search using either the email address used for your purchase or your JVZoo Transaction ID.
Navigate to https://www.jvzoo.com/findorder, or visit www.jvzoo.com and click Find My Order in the top-right corner of the page.
Choose one of the following options to locate your order.
Use this option if you know the email address used for your purchase.
Use this option if you have your JVZoo Transaction ID.
The Transaction ID is a 16-character alphanumeric code that begins with one of the following prefixes:
After submitting your request using either option, a link to access your order will be sent to the email address provided.
If you are unable to locate your order using either method, please contact JVZoo Support and provide any information you have available, such as:
This information will help us assist you more efficiently.
"},{"id":51274801491227,"url":"https://jvzoo.zendesk.com/api/v2/help_center/en-us/articles/51274801491227.json","html_url":"https://support.jvzoo.com/hc/en-us/articles/51274801491227-How-to-Lower-Your-Dispute-Dispute-Alert-and-Refund-Rates","author_id":48912231458843,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":200974818,"created_at":"2026-06-04T14:39:59Z","updated_at":"2026-06-04T16:05:37Z","name":"How to Lower Your Dispute, Dispute Alert, and Refund Rates","title":"How to Lower Your Dispute, Dispute Alert, and Refund Rates","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-04T16:05:37Z","user_segment_id":null,"permission_group_id":89534,"content_tag_ids":[],"label_names":["sales page","account health","dispute alerts","health dashboard","dispute rate","chargebacks","refund rate","dispute alert","customer support","dispute prevention","refund prevention","upsells","affiliate compliance","billing terms","product quality","refund requests"],"body":"Here are a few ways you can help reduce your dispute, dispute alert, and refund rates.
Keeping these rates low helps protect your account, your products, your affiliates, and your customers.
Many refunds and disputes happen because customers feel they cannot get help from the vendor.
Make sure your customer support is active, easy to find, and responsive.
You should regularly check:
If a customer asks for help, access, billing clarification, cancellation, or a refund, respond as quickly as possible.
A fast support response can often prevent a refund request from turning into a dispute alert or a formal dispute.
If a customer is eligible for a refund, or if you believe the customer is likely to dispute the charge, it is usually better to resolve the issue early.
Processing a refund directly may help avoid:
Customers who feel ignored or delayed are more likely to contact their bank instead of waiting for vendor support.
Your sales page should clearly and accurately describe what the customer will receive.
Review your sales message and make sure it does not overpromise or create confusion.
Check that your page clearly explains:
If customers feel the product does not match the sales page, they are more likely to request a refund or open a dispute.
A high refund rate can be a sign that customers are not satisfied with the product experience.
Review your product and ask:
Small improvements to onboarding, access, instructions, and product quality can significantly reduce refund requests.
Your Health Dashboard shows your rates per product.
If one product has a higher refund, dispute alert, or dispute rate than others, review that product first.
Look for patterns such as:
Fixing the highest-risk product first is usually the fastest way to improve your overall account health.
If customers are buying multiple products through upsells, make sure each offer is clear.
Customers should understand what they are purchasing at each stage.
Check that:
Confusing upsells can lead to refunds, dispute alerts, and disputes.
If affiliates are promoting your product, make sure their messaging is accurate.
Affiliate promotions that overpromise, misrepresent the product, or use misleading claims can increase refunds and disputes.
You may want to review:
Your product should be promoted in a way that matches what is actually delivered to the customer.
Refunds and disputes are often symptoms of a larger issue.
Review support tickets, refund reasons, and customer complaints to identify what needs to be improved.
Common causes include:
Once you identify the cause, update the product, sales page, support process, or billing language as needed.
To help lower your dispute, dispute alert, and refund rates:
Lowering these rates helps create a better customer experience and protects the long-term health of your account.
"},{"id":50732029490331,"url":"https://jvzoo.zendesk.com/api/v2/help_center/en-us/articles/50732029490331.json","html_url":"https://support.jvzoo.com/hc/en-us/articles/50732029490331-How-to-Use-the-Smart-Click-Script-for-One-Click-Upsells","author_id":1000965758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":202100458,"created_at":"2026-05-22T16:32:44Z","updated_at":"2026-05-28T13:22:36Z","name":"How to Use the Smart Click Script for One Click Upsells","title":"How to Use the Smart Click Script for One Click Upsells","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-28T13:22:36Z","user_segment_id":null,"permission_group_id":89534,"content_tag_ids":[],"label_names":["funnel","one click upsell","upsell loading overlay","upsell buy button","upsell funnel","one click funnel","upsell conversion","upsell page script","loading spinner","upsell checkout","smart click","smart click script","upsell script","upsell loading screen","duplicate clicks","checkout loading","checkout overlay","checkout processing","buy button script","funnel buy buttons","checkout experience","OCU"],"body":"JVZoo now includes a Smart Click Script for One Click Upsells to help improve conversions and create a smoother customer experience during checkout.
When enabled, the Smart Click Script adds a full-page loading overlay with a spinning loader whenever a customer clicks an upsell buy button. This helps prevent multiple clicks, accidental duplicate submissions, and customer confusion while the checkout is processing.
Important:
The Smart Click Script should only be added to your One Click Upsell funnel pages.
You do not need to add it to your frontend sales page.
Inside your JVZoo dashboard, navigate to your funnel and click Buy Buttons.
If your funnel has One Click Upsells enabled, you will see a section at the top of the page called:
Smart Click Script
Inside the Smart Click Script section, you will see a JavaScript snippet similar to the example below:
<script src=\"https://www.jvzoo.com/assets/js/jvzoo-checkout-state.js\"></script>\nSimply copy this code snippet.
Paste the script into your One Click Upsell page HTML.
Once the script has been added, your One Click Upsell pages will automatically display a loading state whenever a customer clicks an upsell purchase button.
This creates a cleaner checkout experience and can help improve conversions by reducing duplicate clicks and customer uncertainty during processing.
"},{"id":50682419680411,"url":"https://jvzoo.zendesk.com/api/v2/help_center/en-us/articles/50682419680411.json","html_url":"https://support.jvzoo.com/hc/en-us/articles/50682419680411-How-to-Set-Up-the-JetPack-Integration","author_id":1000965758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":200974878,"created_at":"2026-05-21T16:51:26Z","updated_at":"2026-05-21T18:16:41Z","name":"How to Set Up the JetPack Integration","title":"How to Set Up the JetPack Integration","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-21T18:16:41Z","user_segment_id":null,"permission_group_id":89534,"content_tag_ids":[],"label_names":["integration","product setup","nutra","fulfillment","API setup","order sync","automation","product sync","API connect","ecommerce","order delivery","sales automation","JetPack","Jet Pack","SKU setup","sales tools","JetPack setup","merchant tools"],"body":"JVZoo has an integration with JetPack that allows you to connect your product for order fulfillment quickly and easily. Integrating JVZoo with JetPack makes product fulfillment fast, seamless, and completely automated. With just a few simple credentials and your product SKU, you can instantly connect your systems and start delivering orders without manual setup or technical headaches. It’s a quick, reliable way to streamline your sales workflow and improve the customer experience.
When creating or editing your product inside JVZoo, navigate to the Advanced tab. From here, you will be able to view the integrations currently available for your product.
Scroll down until you see Add a JetPack Integration and click the checkbox to enable it.
Next, enter the following information:
Once this information has been entered, your JetPack integration will be connected and ready to use.
"},{"id":50672013049883,"url":"https://jvzoo.zendesk.com/api/v2/help_center/en-us/articles/50672013049883.json","html_url":"https://support.jvzoo.com/hc/en-us/articles/50672013049883-Seller-Health-Dashboard","author_id":1000965758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":200974818,"created_at":"2026-05-21T13:51:47Z","updated_at":"2026-05-25T16:04:28Z","name":"Seller Health Dashboard","title":"Seller Health Dashboard","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-25T16:04:28Z","user_segment_id":null,"permission_group_id":89534,"content_tag_ids":[],"label_names":["dispute","refunds","refund","Merchant of Record","vendor health","health score","rdr","rapid dispute resolution","disputes","account health","healthy status","critical status","high severity","product disputes","product refunds","dispute percentage","vendor account","dispute alerts","refund alerts","transaction health","seller dashboard","dispute threshold","chargeback","CB","health dashboard","dispute rate","chargebacks","refund rate","account severity","refund percentage","seller health","health report","product breakdown","refund threshold","health"],"body":"The Seller Health Dashboard gives you a centralized view of your account performance, helping you quickly identify potential issues that may affect your JVZoo Processing Services status and visibility or availability of your products within the JVZoo marketplace. By monitoring dispute rates, Dispute Alert activity, and refunds, you can take proactive steps to improve customer satisfaction and maintain a healthier account.
By default, the dashboard displays your account health statistics based on activity from the last 28 days. You can also adjust the reporting period at any time using the date range dropdown located in the top right of the dashboard.
The dashboard separates your account activity into three main categories:
A dispute occurs when a customer contacts their bank or card provider to challenge a transaction instead of contacting the seller directly for support or a refund.
Disputes are commonly referred to as chargebacks and may happen for reasons such as:
High dispute rates are considered serious by payment processors and banks and can negatively impact your account standing.
Dispute alerts are early notifications that a transaction may become a formal bank dispute or chargeback.
A dispute alert occurs when a transaction is flagged before it escalates into a full bank dispute. These alerts are designed to help resolve potential issues early and reduce the chance of a formal chargeback being opened.
In many cases, the transaction may be automatically refunded to prevent the dispute from moving forward with the bank.
While dispute alerts are generally less severe than formal disputes or chargebacks, a high dispute alert rate may still indicate customer satisfaction, product access, billing, or refund issues that should be reviewed.
Refunds are transactions that have been refunded directly to customers for your products.
Refunds can occur for several reasons including:
While refunds are a normal part of doing business, unusually high refund rates may indicate issues with product quality, customer expectations, onboarding, or support.
There are five possible account health severities displayed inside the dashboard:
Ideally, you want your Dispute Rate, Dispute Alert Rate, and Refund Rate to remain within the healthy thresholds.
To remain in the Healthy range, your account should remain below the following thresholds:
If one or more of these rates rises above the recommended threshold, your account severity may increase to High or Critical.
Higher rates can negatively impact your account standing and may result in reduced marketplace visibility or product delisting from JVZoo.
If your account enters an Elevated, High, or Critical severity level, the dashboard will display a notification above and you should take steps to help you improve your account health.
These steps include:
It is important to take action quickly if your account health rates begin increasing.
The dashboard also displays your Lifetime Dispute Rate.
This reflects all disputes recorded on your account since the beginning of the current year, regardless of the selected date range shown on the dashboard.
At the bottom of the Vendor Health Dashboard, you will see a detailed product breakdown table.
This section allows you to review individual product performance including:
This can help you quickly identify products with unusually high dispute, dispute alerts, or refund activity so corrective action can be taken early.
"},{"id":50635936589595,"url":"https://jvzoo.zendesk.com/api/v2/help_center/en-us/articles/50635936589595.json","html_url":"https://support.jvzoo.com/hc/en-us/articles/50635936589595-How-Do-I-Setup-My-JVZooPay-Commissions-to-go-to-Tipalti","author_id":1000965758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":2,"vote_count":4,"section_id":360003931053,"created_at":"2026-05-20T18:29:21Z","updated_at":"2026-08-16T21:01:26Z","name":"How Do I Setup My JVZooPay Commissions to go to Tipalti?","title":"How Do I Setup My JVZooPay Commissions to go to Tipalti?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-14T15:33:10Z","user_segment_id":null,"permission_group_id":89534,"content_tag_ids":[],"label_names":["commissions","JVZooPay","bank transfer","tipalti","payment profiles","payout methods","payment setup","payout threshold","prepaid cards","payment account","payouts","affiliate payments","direct deposit","paypal payouts","affiliate earnings","distribution settings","payment distribution","wire transfer","affiliate setup","tipalti setup"],"body":"Get paid faster and more flexibly by connecting your JVZooPay commissions directly to Tipalti. With support for multiple payout methods, international transfers, and a wide range of currencies, Tipalti makes it easier to receive your affiliate earnings the way that works best for you.
Tipalti supports 50+ payout methods including:
Tipalti also supports payouts in 196+ countries and 120 currencies.
To get started using Tipalti, navigate to:
My Account > Payment Profiles
Under the Affiliate section, click the Manage Profiles button.
From the available provider options, locate the Tipalti section and click Set Up Tipalti.
You will then begin the Tipalti setup process.
First, enter your personal information and contact details.
Once completed, click the Next button to continue.
Next, select the payout method you would like to use.
Depending on the payment method selected, you will be asked to enter the required information.
For example, if you select Direct Deposit, you may need to enter:
Once added, you will see the transaction fees associated with your selected payout method. Fees vary depending on your payout option and region. After reviewing the fees, continue to the next step.
After completing your Tipalti setup, you will see the completion page.
From here, click the Continue to JVZoo Pay Settings button.
Inside the JVZooPay Settings section, you can configure how your commissions are distributed.
You can choose to:
Finally, ensure that Tipalti is selected as your JVZooPay Distribution Method.
Once completed, click the orange Save Information button.
Your JVZooPay commissions will now be distributed using your connected Tipalti account.
If you make changes to your Tipalti account after it has been set up, those changes may be subject to a short approval process before they take effect. Once the changes have been approved, your Tipalti account will be updated accordingly.
"},{"id":50632494751387,"url":"https://jvzoo.zendesk.com/api/v2/help_center/en-us/articles/50632494751387.json","html_url":"https://support.jvzoo.com/hc/en-us/articles/50632494751387-Affiliate-Redirect-URL","author_id":1000965758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":2,"vote_count":2,"section_id":200974838,"created_at":"2026-05-20T17:31:51Z","updated_at":"2026-09-12T13:37:19Z","name":"Affiliate Redirect URL","title":"Affiliate Redirect URL","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-20T17:32:42Z","user_segment_id":null,"permission_group_id":89534,"content_tag_ids":[],"label_names":["affiliate links","affiliate traffic","affiliate settings","redirect traffic","product removed","fallback url","affiliate tools","affiliate redirect","redirect url","dead link","unavailable product","removed product","backup url","affiliate offer","broken affiliate link","redirect visitors","account details","traffic redirect","inactive offer"],"body":"Keep your affiliate traffic working even when a product is no longer available.
If a previously approved product is removed by the seller, JVZoo allows affiliates to configure a Redirect URL to prevent visitors from landing on an unavailable or dead product page.
When configured, any traffic sent to an unavailable affiliate offer will automatically redirect visitors to your chosen backup URL instead.
This can be useful for redirecting traffic to:
To configure your Affiliate Redirect URL, first navigate to:
My Account > Account Details
Scroll down to the Affiliate Settings section and click the Edit Information button.
Inside the Affiliate Settings section, you will see a text field labelled Redirect URL.
Enter the full URL you would like visitors redirected to if an affiliate product becomes unavailable.
Once completed, click the orange Save Information button to save your changes.
Your Redirect URL will now be used automatically whenever a previously approved affiliate product has been removed by the seller.
"},{"id":50583472506267,"url":"https://jvzoo.zendesk.com/api/v2/help_center/en-us/articles/50583472506267.json","html_url":"https://support.jvzoo.com/hc/en-us/articles/50583472506267-JVZoo-Mobile-App","author_id":1000965758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":200930747,"created_at":"2026-05-19T18:15:52Z","updated_at":"2026-05-19T18:21:00Z","name":"JVZoo Mobile App","title":"JVZoo Mobile App","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-19T18:21:00Z","user_segment_id":null,"permission_group_id":89534,"content_tag_ids":[],"label_names":["sales stats","affiliate stats","statistics","JVZoo","mobile app","app download","mobile notifications","seller stats","daily summary","app login","mobile access","mobile reporting","notification settings","JVZoo App","JVZoo mobile app","ios app","android app","push notifications","app settings","mobile dashboard","sales tracking","account activity"],"body":"Stay connected to your JVZoo business wherever you go with the official JVZoo Mobile App for iOS and Android.
The app allows both sellers and affiliates to quickly access their sales statistics, recent activity, and notification settings directly from their mobile device.
To get started, first download the JVZoo Mobile App using one of the links below.
Download on the App Store:
https://apps.apple.com/app/jvzoo/id6758950237
Download on Google Play:
https://play.google.com/store/apps/details?id=com.jvzoo.mobile.android
Once the app has been installed, log in using your existing JVZoo username and password.
If you are a seller, the app allows you to quickly view important account statistics including:
By default, the dashboard will display your statistics for Today. You can also select a custom date range to review your account performance over a different period of time.
If you are an affiliate, the app also provides access to your affiliate statistics including:
Affiliate statistics can also be viewed for Today or by selecting a custom date range.
The JVZoo Mobile App also supports push notifications, allowing you to receive alerts directly on your mobile device when important account activity occurs.
To manage your notification preferences, open the app and navigate to the Settings section.
From here, you can enable or disable:
Daily Summary notifications provide a quick overview of your daily account activity directly from the app notification system.
"},{"id":50264844511515,"url":"https://jvzoo.zendesk.com/api/v2/help_center/en-us/articles/50264844511515.json","html_url":"https://support.jvzoo.com/hc/en-us/articles/50264844511515-How-to-Set-Up-the-Eagle-Labs-Integration","author_id":1000965758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":200974878,"created_at":"2026-05-12T11:21:27Z","updated_at":"2026-05-12T11:21:48Z","name":"How to Set Up the Eagle Labs Integration","title":"How to Set Up the Eagle Labs Integration","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-12T11:21:48Z","user_segment_id":null,"permission_group_id":89534,"content_tag_ids":[],"label_names":["seller","Integrations","nutra","fulfillment","shipping","advanced integration","EagleLabs","Eagle Labs","ship"],"body":"JVZoo offers an integration with Eagle Labs to help automate your order fulfillment process. Here is how to set it up.
When creating or editing your product inside JVZoo, navigate to the Advanced tab. From here, you will be able to view the integrations currently available for your product.
Scroll down until you see Add an Eagle Labs Integration and click the checkbox to enable it.
Once enabled, you will need to enter the following information:
After entering this information, your Eagle Labs integration will be connected and ready to use for order fulfillment.
"},{"id":50244964142235,"url":"https://jvzoo.zendesk.com/api/v2/help_center/en-us/articles/50244964142235.json","html_url":"https://support.jvzoo.com/hc/en-us/articles/50244964142235-How-to-Set-Up-the-ShipOffers-Integration","author_id":1000965758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":200974878,"created_at":"2026-05-11T21:26:17Z","updated_at":"2026-05-12T10:48:56Z","name":"How to Set Up the ShipOffers Integration","title":"How to Set Up the ShipOffers Integration","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-11T21:26:42Z","user_segment_id":null,"permission_group_id":89534,"content_tag_ids":[],"label_names":["advanced","integration","seller","Integrations","fulfillment","ship offers","advanced integration","shipoffers","ship offer"],"body":"JVZoo has an integration with ShipOffers (eTrackerPlus) that you can set up quickly and easily.
When creating or editing your product inside JVZoo, navigate to the Advanced tab. From here, you will be able to view the integrations currently available for your product.
Scroll down until you see Add a ShipOffers Integration and click the checkbox to enable it.
Next, from your ShipOffers / eTrackerPlus account, enter the following information:
Once this information has been entered, your ShipOffers integration will be connected and ready to use.
"},{"id":50242976825243,"url":"https://jvzoo.zendesk.com/api/v2/help_center/en-us/articles/50242976825243.json","html_url":"https://support.jvzoo.com/hc/en-us/articles/50242976825243-How-to-Set-Up-the-Red-Rock-Labs-Integration","author_id":1000965758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":200974878,"created_at":"2026-05-11T20:51:06Z","updated_at":"2026-05-11T20:52:11Z","name":"How to Set Up the Red Rock Labs Integration","title":"How to Set Up the Red Rock Labs Integration","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-11T20:52:11Z","user_segment_id":null,"permission_group_id":89534,"content_tag_ids":[],"label_names":["advanced","integration","nutra","red rock","redrock","setting","fulfillment","shipping","labs"],"body":"JVZoo has an integration with Red Rock Labs for your order fulfillment. It is quick and simple to set up.
When creating or editing your product inside JVZoo, navigate to the Advanced tab. From here, you will be able to view the integrations currently available for your product.
Scroll down until you see Add a Red Rock Labs Integration and click the checkbox to enable it.
Then simply enter your product SKU.
Once your SKU has been added, your Red Rock Labs integration will be ready to use.
"},{"id":50014550794907,"url":"https://jvzoo.zendesk.com/api/v2/help_center/en-us/articles/50014550794907.json","html_url":"https://support.jvzoo.com/hc/en-us/articles/50014550794907-Developer-Documentation","author_id":1000965758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":200974878,"created_at":"2026-05-06T11:32:36Z","updated_at":"2026-05-06T12:58:28Z","name":"Developer Documentation","title":"Developer Documentation","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-06T12:58:28Z","user_segment_id":null,"permission_group_id":89534,"content_tag_ids":[],"label_names":["api key","integration","seller","Integrations","jvzoo api","API","api documentation"],"body":"
Our API documentation provides the most up-to-date details on how to integrate, authenticate, and work with our system programmatically.
If you are building or maintaining an integration, we recommend referencing the official documentation for the latest endpoints, parameters, and updates.
Note: API functionality and endpoints may change over time. Always refer to the documentation above to ensure you are using the most current information.
"},{"id":49591824709787,"url":"https://jvzoo.zendesk.com/api/v2/help_center/en-us/articles/49591824709787.json","html_url":"https://support.jvzoo.com/hc/en-us/articles/49591824709787-OFAC-and-Sanctioned-Countries","author_id":1000965758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":200930747,"created_at":"2026-04-25T13:11:44Z","updated_at":"2026-04-25T13:13:02Z","name":"OFAC and Sanctioned Countries","title":"OFAC and Sanctioned Countries","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-25T13:13:02Z","user_segment_id":null,"permission_group_id":89534,"content_tag_ids":[],"label_names":["OFAC","Restricted","Sanctioned"],"body":"JVZoo complies with U.S. law and international regulations regarding trade restrictions. As part of this compliance, individuals or businesses located in sanctioned countries or listed on the Office of Foreign Assets Control (OFAC) Specially Designated Nationals (SDN) List are prohibited from using JVZoo’s platform.
The U.S. Department of the Treasury, through the Office of Foreign Assets Control (“OFAC”), prohibits U.S. companies from engaging in all or certain commercial activities with certain sanctioned countries (each a “Sanctioned Country”) and certain individuals, organizations or entities, including without limitation, certain “Specially Designated Nationals” (“SDN”) listed by OFAC. If you are located in a Sanctioned Country or are listed as an SDN, you are prohibited from registering or signing up with, subscribing to, or using the Services. Any use of our services by prohibited persons will result in immediate account termination, user content removal, and, if needed, notification to the U.S. Department of the Treasury/OFAC.
This means JVZoo cannot allow:
The Office of Foreign Assets Control (OFAC) is a division of the U.S. Department of the Treasury that administers and enforces economic and trade sanctions against targeted foreign countries, regimes, and individuals engaged in activities such as terrorism, narcotics trafficking, and other threats to U.S. security.
The list of Sanctioned Countries and Specially Designated Nationals changes over time. For the most current information, please visit the official OFAC website:
👉 U.S. Department of the Treasury – Sanctions Programs
If you are unsure about whether these restrictions apply to you, please contact JVZoo Support before creating or using an account.
📩 Support Contact: JVZoo Support Portal
"},{"id":49591455853339,"url":"https://jvzoo.zendesk.com/api/v2/help_center/en-us/articles/49591455853339.json","html_url":"https://support.jvzoo.com/hc/en-us/articles/49591455853339-Are-Peptides-Allowed-to-be-Sold-on-JVZoo","author_id":1000965758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":200930747,"created_at":"2026-04-25T12:57:43Z","updated_at":"2026-04-25T12:58:00Z","name":"Are Peptides Allowed to be Sold on JVZoo?","title":"Are Peptides Allowed to be Sold on JVZoo?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-25T12:58:00Z","user_segment_id":null,"permission_group_id":89534,"content_tag_ids":[],"label_names":["product","physical products","physical products sales","peptides"],"body":"Due to strict regulatory and banking restrictions, JVZoo cannot support the sale of peptides or peptide-based products on our platform. We only allow supplements that meet FDA dietary supplement guidelines and comply with processor requirements.
"},{"id":49591035692187,"url":"https://jvzoo.zendesk.com/api/v2/help_center/en-us/articles/49591035692187.json","html_url":"https://support.jvzoo.com/hc/en-us/articles/49591035692187-Refund-Processing-and-Timeline","author_id":1000965758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":4,"section_id":204058428,"created_at":"2026-04-25T12:35:53Z","updated_at":"2026-05-27T23:33:24Z","name":"Refund Processing and Timeline","title":"Refund Processing and Timeline","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-25T12:35:58Z","user_segment_id":null,"permission_group_id":89534,"content_tag_ids":[],"label_names":["refunds","customer","refund request","refund status"],"body":"We understand that refunds are an important part of ensuring customer satisfaction. This article explains how refunds are processed, how long they typically take to appear, and how you can verify the status of your refund through your JVZoo account.
Refunds are processed to your original form of payment. Once a refund has been issued, it is sent through the same payment method that was used for the original purchase.
Please note:
You can confirm that your refund has been processed by following these steps:
This status confirms that the refund has been successfully initiated from our platform.
If your transaction is marked as “Refunded” in your JVZoo account but you have not yet received the funds, please allow the full processing timeframe based on your payment method. In many cases, delays are due to processing times on the bank, card issuer, or PayPal side.
If the expected timeframe has passed, we recommend contacting your bank, credit card provider, or PayPal support for additional information.
For further assistance, you may also contact JVZoo support through your account dashboard.
"},{"id":49590850460059,"url":"https://jvzoo.zendesk.com/api/v2/help_center/en-us/articles/49590850460059.json","html_url":"https://support.jvzoo.com/hc/en-us/articles/49590850460059-CPA-MaxCap","author_id":1000965758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":201062787,"created_at":"2026-04-25T12:27:40Z","updated_at":"2026-04-25T12:27:52Z","name":"CPA MaxCap","title":"CPA MaxCap","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-25T12:27:52Z","user_segment_id":null,"permission_group_id":89534,"content_tag_ids":[],"label_names":["affiliate","seller","commission","CPA","cap max cap","maxcap"],"body":"
CPA MaxCap represents the maximum cost-per-action we can responsibly pay an affiliate for a given offer. This value is calculated using:
This calculation ensures CPA payouts remain profitable and sustainable while protecting both vendors and affiliates.
How to Increase Your CPA MaxCap
Vendors can raise their CPA MaxCap by:
The stronger your funnel performance and customer satisfaction, the higher your MaxCap potential.
"},{"id":49590760293659,"url":"https://jvzoo.zendesk.com/api/v2/help_center/en-us/articles/49590760293659.json","html_url":"https://support.jvzoo.com/hc/en-us/articles/49590760293659-Setting-Up-CPA-Feature-on-JVZoo","author_id":1000965758,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":201062787,"created_at":"2026-04-25T12:25:25Z","updated_at":"2026-04-25T12:25:30Z","name":"Setting Up CPA Feature on JVZoo","title":"Setting Up CPA Feature on JVZoo","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-25T12:25:30Z","user_segment_id":null,"permission_group_id":89534,"content_tag_ids":[],"label_names":["affiliate","seller","commission","Cost per action","CPA"],"body":"
The Cost Per Action (CPA) feature on JVZoo allows you to pay affiliates a fixed amount per sale rather than a percentage-based revenue share. This powerful tool can help you scale your product offerings while maintaining predictable profit margins. However, CPA comes with specific requirements and risks that you should understand before implementation.
Video Tutorial: Watch the complete setup guide
Before you can access the CPA feature, your account must be whitelisted by JVZoo. To qualify:
Note: CPA is a whitelist-only feature and is not automatically available to all sellers.
Affiliate Commission Protection is an important feature that determines who bears the cost of refunds:
To enable: Toggle the Affiliate Commission Protection option for your funnel and click Save.
After enabling Commission Protection and saving:
Important: You can run your funnel on RevShare for most affiliates while setting specific affiliates to CPA on an individual basis.
When adding an affiliate to CPA, JVZoo will automatically calculate the maximum commission you can offer based on:
Setting the commission:
Warning: Setting commission at the maximum calculated amount means you would make minimal to no profit per sale. Always leave room for transaction fees and unexpected costs.
JVZoo provides a dedicated CPA reporting dashboard to track affiliate profitability:
Understanding the reports:
Based on your reporting data:
If you're new to CPA or have questions about implementation:
Last Updated: Based on current JVZoo platform features
JVZoo is a digital product marketplace. Independent creators sell their products on our platform, but they do not operate without accountability.
\nHere is how we protect buyers.
\nEvery product sold on JVZoo is owned and supported by the product creator. This ensures you get help from the person who built the product and knows it best.
\nAt the time of purchase and inside your customer portal, we clearly provide:
\nThis transparency is intentional.
\nWhile sellers handle product-specific support, JVZoo enforces how sellers are expected to treat customers.
\nWhen issues are reported to us, we review:
\nSellers who fail to properly support their customers are not allowed to continue listing products on JVZoo.
\nIf a seller does not respond or does not resolve an issue appropriately, JVZoo will step in.
\nWhen escalated, we may:
\nYou are never required to resolve serious issues with a seller on your own.
\nJVZoo does not allow sellers to repeatedly mistreat customers.
\nSellers who ignore customers, refuse legitimate refunds, misrepresent their products, or generate ongoing unresolved complaints are removed from the platform.
\nThis protects buyers and maintains the integrity of the marketplace.
\nAs a marketplace, JVZoo does not provide technical or usage support for individual products, similar to how other large marketplaces operate.
\nWhat we do provide is:
\nThis structure allows creators to operate their businesses while ensuring buyers are treated fairly.
If you have contacted a seller and have not received proper assistance, JVZoo is here to help.
\nContact our support team with your transaction ID and we will take it from there.
\n\n**This is an advanced topic. This is only recommended for vendors with advanced programming knowledge or those that have the assistance of a programmer.
\n The modern JVZoo Instant Payment Notification system — richer\n data, simpler verification, and a complete payout breakdown in\n every transaction event.\n
\n \n \n\n When a transaction event occurs, JVZoo sends an HTTP POST to\n the IPN v2 URL you configure in your product settings. Your script\n verifies the request, then processes it.\n
\n\n V1 and V2 are independent — you can configure\n one, both, or neither on each product. They fire from separate\n URLs and use different verification algorithms.\n
\n| transaction_type | \nDescription | \nWhat to do | \n
|---|---|---|
| \n SALE\n | \nNew purchase completed | \nGrant access, send welcome email | \n
| \n BILL\n | \nRecurring subscription rebilled | \nExtend access period | \n
| \n RFND\n | \nTransaction refunded or chargeback filed | \n\n Revoke access. Note: chargebacks also arrive\n as RFND — v2 does not distinguish\n between the two\n | \n
\n All fields are sent as application/x-www-form-urlencoded.\n Amounts are in dollars (not pennies — this differs\n from v1).\n
| Field | \nType | \nDescription | \nExample | \n
|---|---|---|---|
| paykey | \nstring | \nUnique JVZoo payment key | \n\n AP-ABC123XYZ\n | \n
| prekey | \nstring | \nPre-approval key (recurring only) | \n\n PRE-XYZ789\n | \n
| transaction_id | \nstring | \nReceipt number. Rebills append -B001, -B002, etc. | \n\n ABC123XYZ\n | \n
| transaction_type | \nstring | \nSALE, BILL, or RFND | \n\n SALE\n | \n
| total | \nstring | \nTransaction amount in dollars | \n\n 47.00\n | \n
| status | \nstring | \nTransaction status | \n\n Completed\n | \n
| date | \nstring | \nTransaction date (used in verification) | \n\n 2024-04-06 14:30:00\n | \n
| payment_method | \nstring | \nPayment processor code | \n\n PYPL\n | \n
| cverify | \nstring | \nVerification hash — always validate this | \n\n A1B2C3D4\n | \n
| Field | \nType | \nDescription | \nExample | \n
|---|---|---|---|
| product_id | \nstring | \nJVZoo product ID | \n\n 12345\n | \n
| product_name | \nstring | \nProduct name | \n\n Premium Course\n | \n
| product_type | \nstring | \nSTANDARD or RECURRING | \n\n STANDARD\n | \n
| Field | \nType | \nDescription | \nExample | \n
|---|---|---|---|
| customer_email | \nstring | \nCustomer email address | \n\n buyer@example.com\n | \n
| customer_first_name | \nstring | \nFirst name | \n\n John\n | \n
| customer_last_name | \nstring | \nLast name | \n\n Doe\n | \n
| customer_ip | \nstring | \nIP address at time of purchase | \n\n 203.0.113.42\n | \n
| customer_phone | \nstring | \nPhone number if collected | \n\n +1-555-123-4567\n | \n
| Field | \nType | \nDescription | \nExample | \n
|---|---|---|---|
| vendor_id | \nstring | \nVendor user ID | \n\n 11111\n | \n
| vendor_name | \nstring | \nVendor display name | \n\n ACME Corp\n | \n
| vendor_email | \nstring | \nVendor email | \n\n vendor@example.com\n | \n
| paypal_email | \nstring | \nCustomer's payment email (PayPal transactions) | \n\n buyer-paypal@example.com\n | \n
| Field | \nType | \nDescription | \nExample | \n
|---|---|---|---|
| affiliate_id | \nstring | \nAffiliate user ID (0 if none) | \n\n 67890\n | \n
| affiliate_name | \nstring | \nAffiliate display name | \n\n Jane Smith\n | \n
| affiliate_email | \nstring | \nAffiliate email | \n\n affiliate@example.com\n | \n
| tid | \nstring | \nAffiliate tracking ID | \n\n campaign123\n | \n
| other_params | \nstring | \nCustom data from your buy link (same as cvendthru in v1) | \n\n userid=42\n | \n
| Field | \nType | \nDescription | \nExample | \n
|---|---|---|---|
| tax_total | \nstring | \nTotal tax | \n\n 4.50\n | \n
| vat_tax | \nstring | \nEU VAT | \n\n 3.20\n | \n
| national_sales_tax | \nstring | \nCountry sales tax | \n\n 1.30\n | \n
| international_sales_tax | \nstring | \nInternational tax | \n\n 0.00\n | \n
| shipping_fee | \nstring | \nShipping fee | \n\n 5.99\n | \n
\n These fields are only populated for RECURRING products.\n
| Field | \nType | \nDescription | \nExample | \n
|---|---|---|---|
| start_date | \nstring | \nSubscription start date | \n\n 2024-04-06 00:00:00\n | \n
| end_date | \nstring | \nSubscription end date (empty if open-ended) | \n\n 2025-04-06 00:00:00\n | \n
| next_payment_date | \nstring | \nNext rebill date | \n\n 2024-05-06 00:00:00\n | \n
\n Only populated when the product collects shipping information.\n
\n| Field | \nDescription | \n
|---|---|
| delivery_name | \nRecipient name | \n
| delivery_phone | \nPhone number | \n
| delivery_address_line_1 | \nStreet address | \n
| delivery_address_line_2 | \nApartment/suite | \n
| delivery_city | \nCity | \n
| delivery_region | \nState or region | \n
| delivery_country | \nCountry | \n
| delivery_postal_code | \nPostal code | \n
\n transactionPayouts is a\n JSON-encoded string within the form body. It\n is only present when payout data exists. Always check before\n parsing.\n
JSON[\n {\n \"payee_amount\": 33.60,\n \"payee_user_id\": 11111,\n \"payee_name\": \"ACME Corp\",\n \"payout_type\": \"VENDOR\",\n \"payment_processor\": \"PayPal\",\n \"payout_status\": \"Settled\"\n },\n {\n \"payee_amount\": 9.40,\n \"payee_user_id\": 67890,\n \"payee_name\": \"Jane Smith\",\n \"payout_type\": \"AFFILIATES\",\n \"payment_processor\": \"PayPal\",\n \"payout_status\": \"Settled\"\n },\n {\n \"payee_amount\": 4.00,\n \"payee_user_id\": 1,\n \"payee_name\": \"JVZoo\",\n \"payout_type\": \"JVZOO\",\n \"payment_processor\": \"JVZoo\",\n \"payout_status\": \"Settled\"\n }\n]\n A typical JVZIPN v2 POST (values sanitized):
\nPOST bodycustomer_first_name: Jamie\ncustomer_last_name: Rivers\ncustomer_email: jamie.rivers@example.com\n\ndelivery_name: Jamie Rivers\ndelivery_phone: +1-843-555-0199\ndelivery_address_line_1: 742 Evergreen Lane\ndelivery_address_line_2:\ndelivery_city: Seaside\ndelivery_region: FL\ndelivery_postal_code: 33004\ndelivery_country: UNITED_STATES\n\nproduct_id: 20455\nproduct_name: Premium Webinar Toolkit\nproduct_type: STANDARD\n\ntransaction_type: SALE\ntransaction_id: 9TX000111Z999000A\npaykey: PT-9TX000111Z999000A\n\naffiliate_id: 17\naffiliate_name: Growth Labs LLC\naffiliate_email: partners@growthlabs.example\n\nvendor_id: 42\nvendor_name: Acme Digital Corp\nvendor_email: billing@acmedigital.example\n\ntotal: 97.00\npayment_method: PYPL\nstatus: COMPLETED\ndate: 2024-09-11 12:16:42\n\ntax_total: 0.00\nshipping_fee: 0.00\n\ncverify: 8F9C3A12\nother_params:\nnext_payment_date:\nstart_date:\nend_date:\n\ntransactionPayouts: [...]\n cverify before processing. V2 uses a simpler algorithm than v1 — only 5 fields are hashed.\n paykey|customer_email|product_name|transaction_type|date|\n PHP<?php\n$secretKey = 'your_secret_key_here';\n\n$paykey = $_POST['paykey'] ?? '';\n$customer_email = $_POST['customer_email'] ?? '';\n$product_name = $_POST['product_name'] ?? '';\n$transaction_type = $_POST['transaction_type'] ?? '';\n$date = $_POST['date'] ?? '';\n$incoming_verify = $_POST['cverify'] ?? '';\n\n$string = $paykey . '|'\n . $customer_email . '|'\n . $product_name . '|'\n . $transaction_type . '|'\n . $date . '|'\n . $secretKey;\n\n$calculated = strtoupper(substr(sha1(mb_convert_encoding($string, 'UTF-8')), 0, 8));\n\nif ($calculated !== $incoming_verify) {\n http_response_code(403);\n die('Verification failed');\n}\n\n// Verified — process the transaction\n$type = $_POST['transaction_type'];\n$email = $_POST['customer_email'];\n$amount = $_POST['total']; // Already in dollars\n\n// Parse payouts if present\n$payouts = [];\nif (!empty($_POST['transactionPayouts'])) {\n $payouts = json_decode($_POST['transactionPayouts'], true);\n}\n\nswitch ($type) {\n case 'SALE':\n grantAccess($email);\n break;\n case 'RFND':\n revokeAccess($email);\n break;\n case 'BILL':\n extendAccess($email, $_POST['next_payment_date']);\n break;\n}\n\nhttp_response_code(200);\necho 'OK';\n Pythonimport hashlib\nimport json\nfrom flask import Flask, request\n\napp = Flask(__name__)\nSECRET_KEY = 'your_secret_key_here'\n\n@app.route('/ipn/v2', methods=['POST'])\ndef handle_ipn_v2():\n data = request.form\n\n string = '|'.join([\n data.get('paykey', ''),\n data.get('customer_email', ''),\n data.get('product_name', ''),\n data.get('transaction_type', ''),\n data.get('date', ''),\n ]) + '|' + SECRET_KEY\n\n calculated = hashlib.sha1(string.encode('utf-8')).hexdigest()[:8].upper()\n\n if calculated != data.get('cverify', ''):\n return 'Verification failed', 403\n\n txn_type = data.get('transaction_type')\n email = data.get('customer_email')\n amount = data.get('total') # Already in dollars\n\n # Parse payouts if present\n payouts = []\n if data.get('transactionPayouts'):\n payouts = json.loads(data['transactionPayouts'])\n\n if txn_type == 'SALE':\n grant_access(email)\n elif txn_type == 'RFND':\n revoke_access(email)\n elif txn_type == 'BILL':\n extend_access(email)\n\n return 'OK', 200\n \n Loop through the payouts array to record who received what on\n each transaction — useful for accounting, reporting, and affiliate\n reconciliation.\n
\nPHP$payouts = isset($_POST['transactionPayouts'])\n ? json_decode($_POST['transactionPayouts'], true)\n : [];\n\nforeach ($payouts as $payout) {\n $amount = $payout['payee_amount'] ?? 0;\n $payeeId = $payout['payee_user_id'] ?? null;\n $payeeName = $payout['payee_name'] ?? '';\n $type = $payout['payout_type'] ?? '';\n $processor = $payout['payment_processor'] ?? '';\n $status = $payout['payout_status'] ?? '';\n\n // store or process each payout row\n}\n Pythonpayouts_raw = data.get('transactionPayouts', '')\npayouts = json.loads(payouts_raw) if payouts_raw else []\n\nfor payout in payouts:\n amount = payout.get('payee_amount')\n payee_id = payout.get('payee_user_id')\n payee = payout.get('payee_name')\n ptype = payout.get('payout_type')\n processor = payout.get('payment_processor')\n status = payout.get('payout_status')\n \n If you already have a v1 handler, this table shows how v1 fields\n map to their v2 equivalents:\n
\n| v1 Field | \n\n | v2 Equivalent | \nNotes | \n
|---|---|---|---|
| cproditem | \n→ | \nproduct_id | \n\n |
| cprodtitle | \n→ | \nproduct_name | \n\n |
| cprodtype | \n→ | \nproduct_type | \n\n |
| ctransaction | \n→ | \ntransaction_type | \n\n |
| ctransreceipt | \n→ | \ntransaction_id | \n\n |
| ctransamount | \n→ | \ntotal | \nv1 is in pennies, v2 is in dollars | \n
| ctranspaymentmethod | \n→ | \npayment_method | \n\n |
| ctranstime | \n→ | \ndate | \nv1 is Unix epoch, v2 is formatted date string | \n
| ctransvendor | \n→ | \nvendor_id | \n\n |
| ctransaffiliate | \n→ | \naffiliate_id | \n\n |
| caffitid | \n→ | \ntid | \n\n |
| cvendthru | \n→ | \nother_params | \n\n |
| ccustemail | \n→ | \ncustomer_email | \n\n |
| ccustname | \n→ | \ncustomer_first_name + customer_last_name | \nv2 splits into separate fields | \n
| \n No equivalent\n | \n→ | \ntransactionPayouts | \nNew in v2 — structured payout breakdown | \n
transactionPayouts\n or customer_first_name fields. Run v1 and v2\n handlers in parallel during rollout and compare results.\n transactionPayouts\n array?\n transactionPayouts?\n cverify matches the incoming\n value. Without verification, anyone could POST fake transaction\n data to your endpoint.\n total is in dollars, not\n pennies — this is different from v1's ctransamount\n date format matters for verification\n — use the exact string from the POST, do not reformat\n it\n transactionPayouts is a JSON string\n inside form data — call json_decode() /\n json.loads() on it separately\n transactionPayouts may be absent\n — always check before parsing\n other_params is the v2 equivalent of cvendthru\n in v1 — custom passthrough data from your buy link\n funnel_id\n in the payload\n What’s Changing?
Products that have not recorded a sale in the last 6 months will be automatically archived.
Why We’re Doing This
What You Need to Do
Nothing—products meeting the criteria will be archived automatically
Manually Archiving a Product
If you know you’re done promoting an offer, you can archive it yourself:
Unarchiving (Reactivating) a Product
If you want to relaunch an archived offer:
FAQ
Q: Will archiving delete my product or sales history?
A: No. Archiving simply hides the product from the public Marketplace and Find Products portal. All settings, links, and historical data remain intact.
Q: Can I opt out of auto-archiving?
A: Not at this time—but manual archiving/unarchiving is always available.
Q: Who can I contact for help?
A: Email our Support Team at support@jvzoo.com or use the in-portal chat.
Overview
\nJVZoo’s Auto-Cancel feature is designed to simplify subscription management within your funnels. It allows you to automatically cancel a customer’s existing subscription when they purchase an upsell or alternate version of a product—ensuring a seamless experience for both you and your buyers.
\n\n
What Is the Auto-Cancel Feature?
\nThe Auto-Cancel feature ensures that if a customer upgrades to a different version of a product (e.g., a yearly or enhanced monthly plan), their previous subscription is automatically canceled. This is particularly useful in funnel scenarios involving trial offers or tiered recurring billing.
\nCommon Use Cases:
How to Set Up Auto-Cancel in JVZoo
\nSetting this up is simple:
\nJVZoo will now automatically handle subscription cancellations based on your funnel logic.
Watch the Setup in Action
\nNeed Help?
\nIf you have any questions or need assistance, our support team is ready to help.
\n